Currently Empty: ₦0
Explore Our FAQs
Need help with your course, payments, or policies? Browse the categories below to get quick answers to the most common questions.
- General Questions
- Regular Questions
- Advanced questions
- Company Policies
- Payment Options
- Terms & Conditions
What kind of support does Ivioskill provide?
Ivioskill offers email and live chat support during business hours, along with a knowledge base and video tutorials for self-help.
How long it take to create a video course?
Creating a course can take 1–4 weeks, depending on the course length, content quality, and review time.
How long do I get support & updates?
You receive lifetime updates and 12 months of premium support with every course purchase.
How long is my personal free trial?
Your free trial lasts 14 days, with full access to all premium features.
How do I find a school where I want to study?
You can use the School Finder tool on our website to filter by country, program, and cost.
How can I contact a school directly?
Every school profile includes direct email and phone contacts. You can also send a message through our platform.
Can I cancel my course at any time?
Yes, you can cancel your course at any time from your dashboard.
Is there a certificate after course completion?
Yes, some courses include a verifiable certificate issued automatically upon successful completion.
Are all courses beginner-friendly?
Most of our courses are designed for all levels. Check each course’s description for prerequisites.
Can I use my own branding for courses I resell?
Yes, with our white-label license, you can fully rebrand and resell the courses.
Can I embed quizzes and assignments in the video?
Yes, our platform allows for interactive video content, including embedded quizzes and assessments.
What is your refund policy?
Currently, we do not offer refunds.
Is my personal data safe with Ivioskill?
Yes, we are fully GDPR-compliant and use end-to-end encryption to protect your data.
Do you sell or share customer information?
Never. We value your privacy and will never sell or share your information with third parties.
What payment methods are accepted?
We accept credit/debit cards, Paystack, and bank transfers in selected countries.
Is there an option to pay in installments?
At the moment, No.
Are there hidden charges?
No, all fees are disclosed upfront. There are no hidden charges.
Can I share my account with someone else?
No. Account sharing is against our terms and may result in a permanent ban.
What happens if I violate the terms?
Violations may lead to account suspension or legal action in severe cases.
Can I use course content for my own website?
Only if you purchase the resell or white-label license. Otherwise, redistribution is not allowed.